We offers a quicker dispute solution and will appreciate it a lot if you provide:
a. Photos or videos of the damaged item to prove damage. If the photo cannot prove the products are damaged, please upload the video.
b. Screenshot of the e-mail or dispute received including name, date and content. In other words, a customer has sent the complaint (Through PayPal Dispute or other Gateway, e-mail, etc.).
c. The products need to be returned if our Dispute Team asks for a return in Disputes
Except the important interpretation, we will make Refund, Resend, or Accept the Return for any of the following cases:
1. Orders Delayed.
Orders are lacking tracking information, in transit, pending, expired 60 days after orders departed from warehouse. Following countries and shipping methods may be different:
a. For orders shipped to the USA, it will be counted 45 days after orders departed from warehouse.
c. For China Post Registered Air Mail and CJ liquid direct line to all counties, CJ will deal with your dispute for delayed orders after 100 days counting from the date that order departed from warehouse.
d. For some special shipping methods, we cannot deal with your disputes. (See the following important interpretation
5. Unacceptable Disputes.
We shall not accept any unreasonable disputes, including but not limited to:
a. The buyer does not like it.
b. The product description is not real.
c. Products smell unusual.
d. The buyer ordered the wrong items or SKU.
e. The shipping address was provided incorrectly.
f. Product difference was negotiated in advance.
g. Tracking information deleted by logistics companies or local post offices.
Note
Free shipping for all our products to United State and Canada.
Contact us at drhourhihoussni@gmail.com for questions related to refunds and returns.
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